Exceptional Customer Service
We here at SERVPRO Understand that you are going through a difficult time and in need of worry-free professional help. Whether it be water damage in your basement, or you need emergency assistance for fire restoration, SERVPRO is Here-To-Help. Our team believes that there’s no better feeling than the joy we bring to a customer after a job well done. From the first contact, we want to solve your problem and help you feel secure ad enhance your customer service experience.
Our Customer Care team responds quickly to all incoming calls in order to answer questions, set appointments, and deploy our highly trained emergency response team. In our industry, people’s lives are changed every day because of your help in their time of need. From the beginning of a customer’s journey to the end and thereafter, there are many touchpoints that we address to satisfy our customers to further deliver on our promise to “Delight the Customer”. This approach ensures SERVPRO provides the best customer service experience the fire and water restoration industry has to offer, which is one of the many reasons we are the #1 Brand.
Commercial Mold and Mildew
Does your commercial building or business deserve a deep cleaning, fresh-smelling, comfortable bathroom? If you suspect mildew in your commercial bathroom, a professional mold removal company can give you a mildew clean room and provide the preventative services you need. Your SERVPRO professionals are here to help you identify and remove mildew.
Identifying Bathroom Mildew
Mold is a type of fungus that grows from tiny spores that can glide and float in the air. These spores travel through the flow of air and can grow rapidly in comfortable temperatures ranging between 40 and 100 degrees. Warm, damp areas with dim lighting are perfect for the growth of mold and mildew. Mold and mildew are very adaptive and can grow in a range, especially in areas that hold moisture such as carpet, wallpaper and insulation, and upholstery.
Bathroom mold and mildew can typically be seen and identified easily. However, mildew surfaces can be difficult to distinguish from dirty surfaces. Here are some other signs to determine whether your bathroom needs professional cleaning:
- Musty odor
- Mold in the corners
- Mildew along with grout or caulk
- Standing water on the floor or another surface
These signs typically point to mold or mildew growth. Whether it’s already happened or not, it’s important to thoroughly clean the areas where moisture is very prevalent. Mildew can quickly damage water barriers throughout your commercial bathroom, including mold and grout.
Replacing Grout and Caulk due to Mold and Mildew
While mold cleaning solutions and mildewcide are effective molds and mildew cleaning techniques, sometimes the problem is deeper than a surface solution can handle. In that case, it may be time to completely remove and replace your grout or caulk.
Grout in between bathroom tiles and caulk along the edges of fixtures are common areas for mildew to grow in a commercial bathroom. Because of the porous nature of grout, it’s essential to completely remove it and replace it to ensure a thorough cleaning.
However, improper removal and installation of these materials can compromise the waterproof barrier and allow water to collect behind sinks, under toilets, and in corners of your commercial bathroom. Choose your local SERVPRO professional remediation service to maintain the high cleanliness of your business bathroom.
Completing Commercial Cleaning
Cleaning your commercial bathroom and keeping it dry to prevent further mold growth can be a tough job. So, working with a company that is Here to Help and is capable of inspecting and removing mildew from your property. When you choose a mildew clean and prevention service, you’ll keep your location protected and comfortable for your customers and coworkers.
Continuing education & Ethics class
SERVPRO® currently offers more than 10 Continuing Education (CE) Courses to our Insurance and Real Estate Centers of Influence. To ensure that our instructors understand CE Course requirements, aresubject-matter expertsandhave the presentation skills needed to effectively represent the SERVPRO Brand in front of an audience of customers and potential customers, the Facilitator Training Program (FTP) has been developed.
Every year, SERVPRO of Arlington Heights/ Prospective Heights provides continuing education in the areas of water, fire, and mold mitigation. Education increases the opportunity for the community of professionals responsible for helping you when disaster strikes: The more you informed the community of first responders, the better able to help limit damage, save important personal belongings, and control costs during a time of crisis.
At SERVPRO of Arlington Heights/ Prospective Heights, we work with adjusters, insurance agents, real estate agents, brokers, home inspectors, and office professionals by providing state-sanctioned Ethics Classes. Raising the bar when it comes to how people are treated, especially in a time of need. Ensuring the protection of their homes and personal belongings is essential to the insurance claim process.
Our goal is to make it "Like it never even happened." As a recent client said, "the whole clean-up and insurance process was as painless as it could have been."
Check-in with us on our upcoming classes. We are now offering classes as soon as May 11th
10 Safety Tips to Prevent a Dryer Fire
Consider running the dryer only when you are home and awake for your own safety.
We usually wash and dry our clothes on a daily or weekly basis. However, it is critical to keep your clothes dryer in good working order in order to keep your home and family safe. Avoiding these specific bad habits can help you avoid a potentially disastrous house fire.
- Installation by a Professional
Professional technicians can ensure that your dryer is installed correctly and carefully. These professionals should be knowledgeable about a wide range of units, including gas and electric dryers, as well as washer/dryer combos. Most manufacturer recommendations, such as proper vent pipe installation, are familiar to these technicians.
A technician would explain how minimizing bends in the pipe is important because it creates fewer opportunities for lint to accumulate. They can install a dryer vent fan for you if the distance between the vent and your dryer is significant. This is an automatic electric device that increases airflow through the duct whenever the dryer is turned on. Having a professional install and service your dryer unit can help ensure that any potential hazards are handled correctly.
- Ongoing Maintenance
According to experts, the primary cause of clothes dryer fires is a failure to clean and maintain them. Check behind the dryer, where lint tends to accumulate. You should clean your dryer once a year and inspect the hose and vent for blockages twice a year.
It is a good idea to have a qualified service person clean the interior of the dryer chassis once a year. This will reduce the amount of lint that accumulates while also providing you with a professional opinion on the safety of your unit. In addition, a professional can inspect the venting and exhaust system. Employ only certified dryer exhaust technicians to ensure that this procedure is carried out correctly.
- Keep Flammables to a Minimum in the Surrounding Area
Dryer lint is not the only flammable that should be considered and kept away from the dryer unit's heat. Anything flammable should be swept up and disposed of before it accumulates and creates a fire hazard. Cleaning up dust and lint is time-consuming, but it is far less difficult than dealing with the aftermath of a fire.
On the same note, do not store cleaning products, boxes, or clothing baskets near the dryer because they may start a fire that spreads quickly. While this is an extreme case, keeping the area clutter-free is an important step toward fire prevention.
- Remove and clean the lint filter before and after each load of laundry.
Household dust and lint are the most common sources of ignition in dryer fires. They congregate within the dryer cavity, which is located near the heating elements. Temperatures can reach 550° here, which is hot enough to start a fire. It is never a good idea to forget to clean out your lint filter.
Cleaning the lint screen before and after each drying cycle is a good habit to get into during your laundry routine. This is an obvious first line of defense in the prevention of dryer fires. Wiping down the interior of the dryer will also remove excess lint buildup that the screen does not catch. This is a less obvious step that many people overlook, but it is nonetheless critical.
It is also critical that you never use a dryer without a lint filter, as this removes the dryer's built-in defense against hazardous lint buildup. This may seem obvious, but you'd be surprised how frequently it occurs.
- Only use metal venting material that is rigid or flexible
Most clothes dryer manufacturers recommend using flexible or rigid metal venting material to maintain proper drying time and airflow. Lint can accumulate in accordion-style ductwork, causing clogs and increasing blockages. Any dryer venting made of plastic or coiled wire foil should be replaced immediately with rigid non-ribbed metal ducts. Purchasing from a reputable vendor is critical to ensuring that your unit meets the necessary safety standards.
It is always a good idea to do your research on any major appliance before purchasing it. Looking at the unit's website to ensure it is from a reliable source, as well as researching customer reviews, can help you make an informed decision.
- Ensure that the air exhaust vent pipe is not obstructed
One of the leading causes of dryer fires is clogged dryer vents. When the vents are clogged, it is difficult to tell. Some people are completely unaware that the vents must be cleaned on a regular basis. However, it is critical to understand that lint accumulates on a large scale within the hoses and, when combined, can cause a serious problem. The accumulation restricts airflow, which can lead to overheating and fire.
In between professional inspections, clean the outside exhaust vent regularly. It is best to check this when your dryer is running by making sure that the exhaust air is escaping properly. If you cannot feel any air, it is likely that there is a lint accumulation clogging the vent outlet. This might require you to disconnect the exhaust vent from the dryer to remove the clog. Remember to reconnect the ducting to the outside vent and dryer before you use the dryer again. If you are unsure of how to do this, it is always recommended that you contact the manufacturer for help or hire a professional.
- Avoid Overloading
Laundry is easy to put off, especially if you have a busy schedule. However, this can lead to you saving all of your dirty laundry to be cleaned on the same day, and it's easy to use this as an excuse to overload your dryer, which can be dangerous.
A heavy load is too much for the dryer and is the most common reason for it to break down. Aside from downtime and repair costs, an overloaded dryer can cause the drum belt, spindle bearings, and pulleys to work overtime, resulting in higher-than-normal temperatures. When this occurs, the friction can ignite a spark, resulting in a fire.
This may be the most straightforward cause of dryer fires and malfunctions to avoid. Maintain organization by limiting your laundry loads to a few times per week. If your schedule makes this difficult or unreasonable, it may be better to simply split your laundry load into two or three loads instead, and take a slightly longer (albeit safer) time to complete this necessary chore.
- Examine Gas Lines
Qualified professionals should inspect the gas line and connection to ensure that they are leak-free and in good working order. Aside from a dryer fire, gas leaks are extremely dangerous and can cause a variety of problems. If you notice a burning odor when using your dryer, stop using it immediately and contact the manufacturer as soon as possible. At all times, stay away from the suspected gas leak area.
- Use the Proper Plug and Outlet
Dryer grounding is critical to their proper operation. Check that you are using the correct electrical plug and outlet as specified by the manufacturer. A licensed professional installing your dryer unit is a good way to ensure that you are doing this.
Check all connections on a regular basis and keep an eye out for any changes. If anything appears to be wrong, loose, or discolored, stop using it right away. Overloaded electrical sockets frequently cause tripped circuit breakers or blown fuses, which can result in a house fire.
- Never use the dryer when you are leaving the house or sleeping.
We've all succumbed to convenience and thrown a load of laundry in the dryer before heading to work or running errands. However, if a fire starts while you are away, you will be unable to put it out. Furthermore, if you are sleeping, it may be too late for you to realize that your house has caught fire.
Consider running the dryer only when you are home and awake for your own safety. It's also a good idea to keep a fire extinguisher in your laundry room in case anything goes wrong.
9 Ways to Keep Your Home Safe From Water Damage
Minor leaks can go undetected for a long time and cause significant damage if left unchecked.
- You should be aware of the location of the stopcock. Ensure that not only you but also your family members are aware of its location. A severe leak or rupture can cause significant damage in minutes. It is critical to understand where and how to turn off the water supply.
- Check for leaks ahead of time. Minor leaks can go undetected for a long time and cause significant damage if left unchecked. Consider that a dripping faucet can waste up to 57 gallons of water per week. Look for signs of stray water beneath sinks and around appliances such as dishwashers and washing machines.
- Check that your sump pump is operational. The sump pump, which is common in basement homes, plays an important role in ensuring that your basement does not flood after prolonged periods of rain. If you have one, make sure it's well-maintained and serviced at least once a year.
- Keep debris out of your gutters. While leaves are the most common cause of blocked gutters, this isn't just an autumnal problem. Moss and weeds are frequently discovered to be a major cause. Blocked gutters play a significant role in damp problems. If you see water running down the side of your house or if your gutters appear to be sagging, they're probably blocked and need to be cleaned.
- Inspect your roof from the inside out. Examine the inside of your attic for signs of water leaking through the roof. Examine the joists for damp spots and the plaster for tea-colored stains. Outside, look for visible damage to the roof and make sure the flashing around any chimneys is in good condition.
- Keep your pipes from freezing. Even if you plan to be away, use a smart thermostat to keep your home at a minimum temperature of at least 10 degrees Celsius. Warm water must be able to circulate through pipes to avoid freezing damage. If a property will be unoccupied for an extended period of time, turn off the water supply at the stopcock and consider draining the system so that no water remains in the system.
- Pipes that are exposed should be properly insulated. Snap-on pipe insulation is inexpensive and effective, and it can also be used outside.
- Install a device to detect water leaks. Detection devices, which are relatively inexpensive, cut off the water supply in the event of a leak, which is critical if you leave your property vacant for extended periods of time.
- Look for any signs of moisture or mold. Damp can be detected by flaking paint or wallpaper, as well as black, speckled marks on skirting and sills. Consider adding more insulation if your walls feel cold to the touch or if you notice a musty odor. In the mornings, check windows and skylights for condensation. Its presence can indicate that your home has higher-than-average moisture levels.
How to Protect Your Property from Floods Caused by Snowmelt, Ice Jams, and Winter Storms
The risk of flooding doesn't go away in the winter.
When we hear about flooding in the news, we usually hear about spring floods and summer storms, giving the impression that flooding occurs just half of the year. We're not out of the woods yet.
The risk of flooding doesn't go away in the winter, and flooding isn't the only thing to be concerned about when the weather turns cold. Snowmelt, ice jams, and winter storms threaten major floods from the Pacific Northwest to the Great Lakes to the Northeast throughout the winter months.
Winter Flood Risk #1: Snowmelt
Snowmelt is an element of the natural water cycle. However, if snow thaws too quickly to be absorbed back into the soil, neighboring water bodies, and drainage systems, it can flood adjoining land, potentially flooding your basement.
Snowmelt floods can occur anywhere in the snowy north of the US, and they usually occur in small, isolated episodes. But that doesn't rule out the possibility of serious consequences. Let's pretend it snows ten inches, which isn't unheard of in freezing areas. One inch of water equals ten inches of snow, and an inch of floodwater can cost you up to $25k in repairs, according to FEMA.
While snowmelt risk is higher in the spring, climate change has introduced more and more unseasonably warm temperatures every winter. Take the 2019 Midwestern floods, for example. Record amounts of snowfall from January through March were followed by a three-day stretch of 60-degree weather. Rain fell and caused historic levels of flooding along the Missouri River and its tributaries.
Winter Flood Risk #2: Ice Jams
Long cold episodes that cause the surface of rivers to freeze are followed by warm spells, resulting in ice jam floods. Large pieces of ice break off unevenly as temperatures rise, blocking streams and flooding adjacent settlements.
Winter Flood Risk #3: Winter Storms
People who live in lakeside places like the Windy City are probably familiar with flooding in the winter. Strong winds from winter storms can create massive waves that crash over shorelines and barriers into city streets, as they did in Chicago last winter.
These winter storms and subsequent floods are common in the Midwest along the Great Lakes, but they also happen along the East Coast. Nor’easters can trigger storm surges that push heavy ocean tides into coastal communities, on top of heavy rain or snow.
Regular downpours and flash floods can happen throughout the winter, too, as long as temperatures are high enough.
Steps You Can Take This Winter to Prevent Flooding on Your Property
The easiest method to protect your property from a flood is to put measures in place before one occurs. The two most important actions to take care of to ensure that you have both financial and structural flood mitigation on your property.
Step 1: Secure Flood Insurance
Purchase flood insurance as soon as possible once the fear of floods has passed. That way, if you experience flood damage this winter, you'll be able to file a claim swiftly and easily.
The good news is that a flood insurance policy covers all sorts of flood damage equally, so your policy will provide coverage all year. The cost of coverage is decided by factors such as the age of your structure, the type of foundation it has, and your flood zone and risk level.
Step 2: Shovel Proactively and Test Drainage Systems
Shovel snow away from your foundation by at least five feet.
Shovel snow away from a runoff path if your property is on a slope or hill.
Remove any snow that has accumulated on your roof.
Keep snow and ice from accumulating around your property's drainage systems, such as gutters and groundwater pumps.
A bucket of water can be used to test sump pumps.
Floods caused by snowmelt, ice jams, or winter storms can be helped with the same wet and dry floodproofing measures you take to safeguard your property against spring and summer floods, such as constructing drainage systems.
We Are Here to Help!!
We Answer the Phone Ready to Help
SERVPRO of LaGrange Park/North Riverside is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Arlington Heights / Prospect Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
Call us today: (847) 637-3445
Will Insurance Pay For Mold Remediation
If you notice mold growth, it's best to eliminate it quickly. SERVPRO has the equipment and knowledge to assist in the cleanup process.
If you notice mold growth, it's best to eliminate it quickly. SERVPRO has the equipment and knowledge to assist in the cleanup process. Restoration costs can add up quickly, though, and you're probably wondering whether your homeowner's insurance can help pay the bill. Sometimes it does, and sometimes it won't. You'll want to review your policy and speak with your insurance adjuster. Here are three things to know before having that conversation.
1. Was It Accidental?
Is mold coverage not in your policy? Owners usually have to add it separately. That doesn't mean that you can't get aid. Did your roof cave in from snow or ice? Did a pipe suddenly freeze and burst? Insurance companies may payout if the spores spread as a result of something out of the homeowner's control. If the initiating incident is included then the subsequent events get bundled with it.
2. Was the Issue Remedied Quickly?
Before a check is cut, the company could ask for evidence proving your home was under proper care. Take the broken pipe for example. Can you prove that you called for help as soon as possible? Did you let it sit and fester for a while? If the latter is the case, you may have encouraged the fungus growth, giving grounds for denial. It's best to care for water damage as quickly as possible. Prove your efforts by saving receipts. Show efforts to have repairs made and dry up the premises.
3. Is a Different Policy Available?
Speak openly about concerns. As you meet about policy updates including mold insurance limits. For instance, some companies only pay up to a certain amount, capping the remediation and leaving the rest of the cost to the residents. Consider supplementing coverage. While you may have to pay a bit more each year, that annual amount could offset large numbers.
Eliminate mold growth as soon as possible. When you notice an issue, call SERVPRO and we will contact your insurance company if needed.
The Fire Hazards of Winter!
Anything that can burn should be kept at least three feet away from heating equipment!!
Keeping ourselves and our houses warm during winter can rapidly turn into a fire hazard, whether it's with a space heater, candles, or an electric blanket. There are various things you can do to make your home more fire-safe, as well as activities you can personally adopt to assist you to stay safe this winter.
- Candles should be kept at least 3 feet away from anything that can catch fire.
- Place candles in robust holders and in places where they won't be easily knocked over.
- Make sure that candles are out of reach of youngsters and dogs.
- If you leave the room, fall asleep, or go to bed, extinguish all candles.
- Only use one wall outlet at a time to plug in a heat-producing gadget (coffee maker, space heater, microwave, etc.).
- When using a heat-producing appliance, never utilize an extension cord.
- Extension cords should only be used for a short period of time.
- Furniture, beds, curtains, clothing, and flammable or combustible gases and liquids should all be kept away from lamps, light fixtures, and light bulbs.
- Make room for space heaters! Anything that can burn should be kept at least three feet away from heating equipment (furnace, fireplace, wood stove, portable heater, etc.).
- When you leave the room or go to bed, turn off the space heater.
- A competent specialist should clean and inspect your heating equipment and chimneys once a year.
- Never heat your home using an oven.
Always make sure you have a working smoke and carbon monoxide alarm at all times in case of a fire.
Be Prepared for the Next Winter Storm With These Tips!
Before the next winter storm arrives, get your car's antifreeze levels, battery, ignition system, exhaust system, heater, lights, and oil checked.
Winter storms can bring not only a lot of snow, but also bitterly cold temperatures, strong gusts, freezing rain, and ice. They can bring down trees, make roads and pathways extremely unsafe, and produce power outages that linger for days. Schools and daycare facilities may be closed as a result of the disruption to public transit. Winter storms also increase the likelihood of car accidents, hypothermia, frostbite, carbon monoxide poisoning, and heart attacks.
That's why, with winter storm season in full swing, knowing how to protect yourself, your family, and your house safe is essential.
Here are some things you can do now to prepare for the impending storm.
1. Make sure you have enough food in your pantry.
Because it's critical to stay indoors and avoid traveling during a winter storm, making sure you're well-stocked on food is critical. Many non-perishable things should be in your pantry so that you don't have to worry about anything deteriorating if you lose electricity. Ideally, you should have enough food to last at least three days.
2. Buy Bottled Water
Make sure you have plenty of bottled water on hand in case your pipes freeze and you can't get water from the tap. You may also require water for brushing your teeth, cleaning dishes, flushing toilets, or bathing if your pipes freeze. You can also prepare ahead of time by filling the bathtub, jugs, bottles, and other containers with water.
3. Get your prescriptions filled and hygiene items picked up
Make sure all of your prescription drug prescriptions are filled so that you have enough on hand to last at least three days, if not a week. This eliminates the need to rush to the pharmacy when the roads are poor.
You should also stock up on any hygiene products you may require, like as diapers, toilet paper, tampons, and toothpaste. Picking up moist toilet paper can also be beneficial if water is scarce.
4. Check your tools and stock up on ice melt.
Ice melt salt sells out quickly in local stores just before a storm, so start buying up early to ensure you have enough for after the storm. You'll need enough to shovel and salt all of your outside stairs, stoops, and walkways immediately following the storm, before the snow melts and turns to ice as the temperature drops.
Before the storm hits, make sure you have a good snow shovel (or two). Make sure they aren't too worn or cracked, as this will only complicate your life. You'll also want to make sure your tool kit is up to date and simple to locate, since you may need a wrench or pliers to quickly turn off utilities.
5. Be Prepared For A Power Outage
Charge your cell phones in advance of the storm, and have some portable battery backups available in case the power goes out. It's also a good idea to keep flashlights or battery-powered lights around the house so you don't have to waste time looking for them.
If you live in a region where power outages are common, you should consider purchasing a generator, either a portable or a standby one for your home. If you have a portable generator, make sure you have enough gasoline or propane before the storm to operate it whenever and for as long as you need it. Always use portable models outside, away from windows, and never use them indoors or in confined locations like garages, crawl spaces, or basements.
6. Take Care of Your Water Pipes
Allow cold water to flow from faucets supplied by exposed pipes to help prevent frozen pipes. Running water, even at a trickle, is less likely to freeze. Allow warm air to circulate near plumbing by opening cabinet doors in the kitchen and bathroom. Pipe insulation should be added to any pipes that are prone to freezing. Maintain a temperature of no less than 55 degrees Fahrenheit inside your home.
7. Make sure your windows and doors are well-sealed.
Drafty windows and doors let chilly air in while letting warm air out. That's why it's a good idea to use an insulation kit from any hardware shop to seal any windows. Weatherstripping can also be purchased at the store to improve the seal on your front door.
Insulated blinds are also available to help keep the warm air inside the house.
8. Inspect and replace smoke and carbon monoxide detectors if necessary.
Make that your smoke and carbon monoxide alarms are still operational. It's advisable to replace them with detectors that work during a power outage if they aren't already battery-powered or battery-backed to keep your family safe.
9. Get Your Backyard Ready
Take a trip around your yard before the storm to check for any tree limbs that could fall on your house. If you have the ability, you should prune those back to prevent them from causing damage to your property during the storm – or hire someone to do it for you.
If any tree branches are near power lines, you should get them trimmed or chopped back by a professional or the utility to assist reduce the danger of a power outage.
Mulch your gardens, if you haven't already, to protect plants that you don't want to freeze.
10. Get Your Car Ready
Before the next winter storm arrives, get your car's antifreeze levels, battery, ignition system, exhaust system, heater, lights, and oil checked.
Then, in case you're trapped in your automobile due to the blizzard, prepare your car with items you might require. Blankets, water, chains, jumper cables, ice scrapers, maps, bottle water, warm clothing, non-perishable snacks, and a first-aid kit should all be in your car. It's also a good idea to have some sand or kitty litter on hand in case you get stranded in the snow or ice.
11. Keep yourself up to date
Listen to your NOAA weather radio for hazardous weather alerts and warnings. Always keep an eye on the weather forecast, whether it's on the internet or on your phone. Sign up for emergency alerts and updates in your area.
In the event of an emergency, know how to cut off your utilities, such as gas lines.
Before the storm strikes, do some research on nearby shelters and warming centers, and establish a plan for where to go and how to get there if you need to leave your house in an emergency.
Also, be aware of the symptoms of hypothermia and frostbite, and be prepared to check on your neighbors, particularly if they are elderly or have young children who are more vulnerable to the cold.