Recent Posts

Internship at SERVPRO

5/7/2020 (Permalink)

Cleaning and Disinfecting Job We are all in this together!

The company that I am interning for is SERVPRO of Elmhurst/Arlington Heights & N. Prospect/Lagrange Park & N. Riverside. The office location is located in Broadview IL, and the areas that are listed are the territories that our marketing team is allowed to market in. SERVPRO is a franchise that is owned and operated by personal owners. We have over 1,700 locations across the United States. Our company focuses on fire, water and mold restoration and mitigation for disasters that strike homes, buildings, businesses, etc. We are also currently doing cleaning and disinfecting for COVID-19 with our Vanquish product and fogging system. As far as what I do as an intern at SERVPRO, I work alongside the marketing and sales team. Our job is to go on daily routes around our territories and market SERVPRO to insurance agents, restaurants, hotels, churches, retail stores, etc. You name it, SERVPRO can help! However, one major struggle we are having during this time is not being able to go out on our daily routes to market and sell because of the current pandemic we are in. Therefore, all the team members are in the office and are brainstorming ideas on how to market SERVPRO from behind a computer screen. Some ideas we have come up with is marketing through social media. This is mainly my job because the other members don’t care for it, and I actually really like it. I have access to all the social media accounts like Instagram, Facebook, LinkedIn, Twitter, etc. Every day I come in and do daily posts on all the accounts in order to ensure we are getting the SERVPRO name out on the Internet more. Especially now since everyone is at home with the stay-at-home order in place, they are constantly on their smart devices. I also have been doing blog entries on the SERVPRONet website about my internship here at SERVPRO. SERVPRONet is a personal website for SERVPRO employees to access that has updated news for everyone, marketing tools, sales techniques, and so on. I also have been attending weekly WebEx meetings with the SERVPRO marketing headquarters with all different SERVPRO franchises across the country. They show us helpful tools to use while being stuck at home or in the office. Another major event that our company has been doing is free cleaning and disinfecting for our first responders. Our team members have been going out and doing cleaning and disinfecting to the vehicles and offices of police and fire departments in our territories. This has given our company major recognition on social media websites, and we are even building relationships that we didn’t have before. I love what I do here at SERVPRO and I have learned so many different techniques about marketing and sales that I never knew before. This has given me so much more confidence when approaching new people, and building up my relationship skills. I have developed a different side of professionalism that I didn’t know I had before, and it is truly amazing to see the growth I have gained because of SERVPRO. The employees I work with treat everyone like family, and it is very welcoming when you walk in the door every day. I always have a smile on my face when I enter in the morning, and then when I leave in the afternoon. I love coming to work every day, and that is exactly how it should be. Thank you SERVPRO for letting be on this internship journey with your company!

Cleaning & Disinfecting for COVID-19

4/1/2020 (Permalink)

ServprOxide This is the product that we use for cleaning and disinfecting. We want to help do our part by stopping the spread of the virus!


We have been out servicing 911 call centers, trucks, distribution warehouses and distribution offices that are keeping our stores stocked with supplies and know that our Police and Fire Departments also need to be out to protect our communities but also need to stay free from a spread of the SARS-CoV-2” COVID-19 .   

We here at SERVPRO wanted to let you all know that we are currently are open to help combat the spread of the virus.  SERVPRO, with direction from the CDC have put together protocol to deal with “SARS-CoV-2” COVID-19 pro-actively (pre-positive test) and reactively (post-positive test).

These general guidelines are broad in scope and are not-specific protocols. Any protocols from federal, state, local agencies, or an industrial hygienist would supersede these guidelines. A CAT system has been designed for the different calls as it relates to “SARS-CoV-2” COVID-19.

CAT1: Proactive cleaning only CAT2: Person under investigation (PUI) or possible exposure CAT3: Confirmed, positive case

The protocol for CAT 1 is attached along with the SDS sheets, Chemical information, approval forms and rates for the services. We know that it is ever changing at a rapid rate and is very volatile. If you are in need of any services please reach out to us and we will do our best to help answer any questions or perform any work.

CAT 2 and CAT 3 – Protocol:

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus (named “SARS-CoV-2”) that was first detected in Wuhan City, Hubei Province, China, and spread to dozens of countries throughout the world. This is an emerging, rapidly evolving situation and the CDC will provide updated information as it becomes available, in-addition to updated guidance.

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility

Timing and location of cleaning and disinfection of surfaces

  • At a school, daycare center, office, or other facility that does not house people overnight:
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • Cleaning staff should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
  • At a facility that does house people overnight:
    • Follow Interim Guidance for US Institutions of Higher Education on working with state and local health officials to isolate ill persons and provide temporary housing as needed.
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • In areas where ill persons are being housed in isolation, follow Interim Guidance for Environmental Cleaning and Disinfection for U.S. Households with Suspected or Confirmed Coronavirus Disease 2019. This includes focusing on cleaning and disinfecting common areas where staff/others providing services may come into contact with ill persons, but reducing cleaning and disinfection of bedrooms/bathrooms used by ill persons to as needed.
    • In areas where ill persons have visited or used, continue routine cleaning and disinfection as in this guidance.

How to Clean and Disinfect


  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
    • Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water or
    • 4 teaspoons bleach per quart of water
    • Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
    • For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
    • If the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely.
    • Otherwise, use products with the EPA-approved emerging viral pathogens claims (examples at this link) that are suitable for porous surfaces

Thank you for your time and stay safe.

We are still open!

4/1/2020 (Permalink)

Here to Help We are still open during this pandemic, and want to help our customers with whatever they may need.

SERVPRO of Elmhurst provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Elmhurst. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call SERVPRO of Elmhurst 630-758-1701

Residential Services

Whether your Elmhurst home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Elmhurst commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. When the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

How To Protect Your Home From Lightning

2/25/2020 (Permalink)

unplugging electrical cords Be sure to unplug all electronics

Ways Your Home Stays Protected From a Lightning Fire

A typical thunderstorm may not seem like a major cause for concern. However, lightning can have many detrimental effects on your house. The damage caused by a thunderstorm can range from a power surge to a house fire. By taking the proper precautions, you can keep your house safe from any kind of natural disaster. Here are some simple ways to ensure that your Prospect Heights, IL, home stays protected from a lightning fire.

Unplug All Electronics

Many electronic devices are a serious source of danger during a thunderstorm. Because these devices typically use multiple outlets, they run the risk of becoming severely damaged during a storm, which can pose a threat to your entire home. Be sure to unplug the following types of electronics before the storm begins:

  • Computers
  • Phones
  • Flat screen TVs
  • Stereo equipment

In addition to unplugging these devices, make sure that they’re not in use during the storm. If lightning hits a telephone pole while you’re talking on the phone, for example, it can send harmful voltage straight to your living space. As a rule of thumb, try to stick to cordless devices like cellphones and laptops to prevent a lightning fire from occurring.

Safeguard Your Home’s Exterior

Keeping the outside of your home protected is just as important as protecting the inside. Be sure to have rods installed on your home’s roof to keep your building safe from the effects of a thunderstorm. Additionally, make sure that there are no tall trees in the immediate vicinity of your home. This can significantly reduce the risk of a fire in your living space. Another effective option is to have a lightning protection system in place, which can ensure that your house stays fully protected during a storm.
In the event that a lightning fire impacts your living space, don’t wait to give your home the full recovery it needs. Experts can conduct a fire damage assessment and bring your space back to normal in no time.

First Steps After Home Water Damage

2/11/2020 (Permalink)

Someone extracting water from a carpet in a home Water extraction in a Prospect Heights, IL

Water-related property damage is among the top three causes of homeowner’s insurance filings. If you have experienced water damage in your Prospect Heights, IL, home, you may know it’s not easy to make logical decisions in a crisis. This simple outline may help you chart your course.

The Source 

If the source of the offending water is inside your home, as is the case with broken pipes or leaky appliances, turning off your water main valve should stop the problem. If external water, such as rising floodwater, infiltrated your home, it’s best to prioritize safety and seek higher ground until the water subsides.

Safety Check

Consider taking the following important safety precautions before entering the flooded area:

  • Keeping children and animals safely away from the water damage
  • Disconnecting your electrical panel
  • Ventilating with windows and fans
  • Wearing waterproof waders and gloves
  • Ventilating generator fumes properly

If you’ve checked off that safety list, you are ready to begin or arrange for someone to begin the cleanup. If you were not able to deactivate your electrical, or if your damage was caused by a flood, it is important you seek assistance from an emergency water remediation service. Floodwater can be highly contaminated with sewage, chemicals, and other hazards. It would not be wise to begin the cleanup without a specialist to supervise the process.

Do-it-Yourself Cleanup

If your water damage is fairly minor, less than one inch of standing water, you can begin removing the water with a wet vacuum once you’ve taken the safety precautions. Set up a drying area in the garage or on a patio so you can spread items out to dry. Strong ventilation will help prevent mold growth.


Once safety has been addressed and cleanup has begun, it’s a good idea to notify your insurance provider. Your agent will be able to summarize your coverage and initiate a claim.
A water-damage event in your home can be unsettling. Before you begin the water cleanup, it’s important to stop the source, prioritize safety precautions and hire professional support. Start there, and you and your family will be back to normalcy before you know it.

4 Hidden Dangers of Water Leaks

1/28/2020 (Permalink)

Ceiling tile removed due to water damage Ceiling damage in Arlington Heights, IL

Here are Some of the Hidden Dangers of Water Leaks

At first glance, a water leak may not seem like a major cause for concern. However, even small leaks can pave the way for severe water damage and high utility bills. As a business owner in the Arlington Heights, IL, area, knowing what to do in the event of a leak is critical to your company’s success. Here are some of the hidden dangers of water leaks that you should look out for to keep your business protected.

1. Ceiling Damage

If you have a roof leak that resulted from a pipe break, you will likely begin to notice damage to your ceiling. Once your ceiling becomes harmed, the damage may start to spread to other areas of your building, such as the walls and ceiling lights. As soon as you notice that your roof is leaking, call a professional to have the leak repaired and to prevent further harm.

2. Mold Damage

Any area of your building that contains adequate moisture is vulnerable to mold growth. When there is a water leak in your building, you have a much higher chance of encountering mold damage. Even small, steady leaks may lead to visible mold growth that can spread rapidly.

3. High Utility Bills

A higher water bill is expected when you’re dealing with a leak in your business. However, ongoing water damage may also lead to increased energy consumption, which can cause your utility bills to skyrocket. This typically occurs as a result of damaged insulation and a greater loss of warm and cold air.

4. Structural Damage

If a leak persists for long enough, it can compromise the integrity of your commercial building. Structural damage from water leaks may include deteriorated walls, rafters, wood flooring or ceiling joists. Not only are these repairs expensive, but they can also slow down your business.
A water leak is a problem that should be taken seriously. If you notice any signs of damage in your business, don’t hesitate to take action and call for a water damage repair immediately.

What To Know About Pretesting and Your Insurance Claim

1/22/2020 (Permalink)

Thermal Camera Uncovering Water Damaged Ceiling The process of pretesting is used to determine which items have suffered damage and how much

What To Know About Pretesting and Your Insurance Claim

After a fire at your Prospect Heights, IL, business, you may contact your local SERVPRO for restoration. These professionals have the tools necessary to not only perform cleanup and make repairs but can work with your insurance agent on the insurance claim as well. There are several steps to the process, but the most confusing might be pretesting. Here’s what you might want to know.

1. It can Save Cleaning Time

The testing process involves using a chemical sponger to gently swab each surface. The sponge then reacts showing if the items has suffered soot or smoke damage. This process allows the restoration crew to quickly assess the area, and helps ensure that they are cleaning or restoring the items that need it, without using up time working on objects that are undamaged.

2. It Determines if an Item Can Be Restored

Another of the benefits of pretesting is that this process can help determine restoration ability of the damaged items. Items may have suffered less damage than they first appeared to have, meaning that as the items are tested they can be set aside for restoration rather than replaced.

3. It Can Save You Money

Not only can this process save on cleaning time, but it can save you money as well. Because testing allows the restoration team to determine what items can be restored, you may find you have far fewer things to replace than first anticipated. The savings from this could make a difference to your business. The process can also cut down on the time it takes to go through everything. This may also save you money as it means the cleanup task can be completed that much sooner, allowing you to get back to business operations.
The process of pretesting is used to determine which items have suffered damage and how much. This allows the restoration team to quickly determine if an item needs cleaning, can be restored or should be replaced. Not only can this save time on cleaning, but the more items that can be restored the more money you save as well.

Continuing Education Classes

1/16/2020 (Permalink)

SERVPRO Logo. Let me be your stranger for Continuing Education Classes

Every day that we are here on the earth we are learning something new and exciting, BUT………………..

Are we being taught the truth?

How do we know we are being taught the truth?  How do we know that the person teaching us really understands and has grasped the information they are teaching?  How do we know it is just not an opinion? Where did the information come from?  When you really think about it, everything we learn comes from a stranger.  I fully understand that we learn from our parents but they are strangers by definition.




  • 1.a person whom one does not know or with whom one is not familiar: "don't talk to strangers"

We are taught as children don’t talk to strangers but...

Everyone we come in contact with is a stranger.

I know it is hard to grasp as a concept but it is the truth.  When you are born you are put in front of people you have never met.  People that you have to trust or you will not make it another day.  People that you are taught to call mom or dad or mama or papa etc.  People are to feel comfortable with or trust for one reason or another. 

Let me be your stranger for Continuing Education Classes

If you need to take Continuing Education Classes and don’t want to just be a space bar pushing zombie.  Sign-up for one of the classes I offer.  I will tell you it is a lot better than a sharp stick in the eye.  Hope to see you in class.

Do These Three Things To Prevent Additional Mold Damage

1/8/2020 (Permalink)

Black mold on drywall Mold damage on a wall in Arlington Heights, IL

3 Things To Prevent Additional Mold Damage

If black mold has invaded your commercial space, act immediately to mitigate the damage. Spores spread quickly, and, if not stopped, can eat away at structural materials, creating major issues to your building. Contact a mold remediation company in Arlington Heights, IL, to investigate the situation and offer assistance in cleaning the area and repairing any damage. Here are three things you'll want done to stop the problem as soon as possible.

Cut Off Air Flow

Fungus spores move quickly, floating in the air or carried by people walking through the area. Once growth begins then, the infestation could develop fast, causing issues within one to two days. During mold cleanup, try to eliminate the microbes ability to move from room to room. That requires shutting off the air system within the impacted section. A professional group can use negative air flow equipment to contain it. In addition, establish barriers to keep others from going in and out.

Eliminate Water Exposure

The catalyst for black mold development is fluid, so turn off the water that is encouraging reproduction. Then, begin drying out the area as soon as possible. Have industrial dehumidifiers run around the clock until testing indicates that drywall and flooring are no longer wet. Continue to monitor the humidity levels, and, if needed, place absorbent products in closets and isolated locations.

Repair the Initial Trouble

What caused the moisture problem? You'll need to discover the origin of the trouble. Is it a leaky pipe? Do you have a hole in the roof? As long as it continues, your business could suffer. During the remediation team's early evaluation, ask them to seek out the source. In addition, have them patch if not fix the cause. Then, establish a routine schedule for maintenance.
Black mold could be devastating, forcing you to shut down work while the establishment is sanitized; therefore, at first signs of fungus, take measures to prevent it from growing rapidly. Limit air circulation, minimize water contact and resolve the primary complication.

Saving Electronics After a Fire

12/31/2019 (Permalink)

Burned computer Burned computer after fire damage in a Prospect Heights, IL business

Tips On Saving Your Electronics

When it comes to your business, an electrical fire can be devastating. The flames, heat and smoke can damage nearly everything. Smoke damage can affect the computers that hold sensitive data and the appliances that help your business run. Firefighting attempts may douse electronics with extinguishing agents. If you have experienced a fire at your Prospect Heights, IL, business, here are some tips for saving your electronics.

1. Disconnect

Due to the possibility of water exposure, ensure that all electronics are unplugged after an emergency. Several variables can come into play regarding the damage to electrical systems during a fire. The extent of the destruction can vary depending on where the device was located at the time as well as if any of its circuitry was exposed and how high the heat levels rose. Many devices use a small amount of power to maintain internal memory, even when they are switched off, so be sure to fully and safely disconnect them.

2. Inspect

If handled properly, many electronics have a high recovery rate after an electrical fire. You should contact professionals with specialized fire and water damage restoration training to complete this. Experts in emergency restoration services will be able to remove your electronic devices from your damaged property to a clean, safe environment. This will allow for an assessment of fire, water, and smoke damage. After the inspection, the team can develop a restoration project for your items, such as a specialized computer cleanup plan.

3. Restore or Replace

After inspection, the professionals will determine whether restoration is possible or if you need to replace your electronics. Items that can be salvaged require expert drying and cleaning to remove soot, magnetic charge and black film. Items that cannot be saved may be replaceable under your warranty, so be sure to check your records.
An electrical fire can happen suddenly and take you by surprise. Be sure to know how to handle this situation, and learn about saving electronics for your business.