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Emergency Ready Program for your business

9/29/2021 (Permalink)

Emergency Ready Program Join our Join our Emergency Ready Program!

Are you and your clients “Ready for whatever happens?”

If an emergency situation arises in your workplace, give us a call and we'll be there as soon as possible to help.

We're here for you 24 hours a day, 7 days a week to get your business back on track! Our experience includes fire and water damage restoration, while also electronics restoration and document drying.

Our professionals are trained to be aware of legal and environmental issues while working within your budgetary constraints to repair the affected area. We understand that every hour spent cleaning is an hour of lost revenue and productivity. 

Preparation is essential for surviving any major disaster, whether it's a minor water leak, a large fire, or a widespread flood. The greatest time to prepare for such tragedies is before they occur. 

By becoming a member of our SERVPRO of LaGrange Park / North Riverside Emergency READY Program (ERP), you will get access to over 40 years of experience in lessening the impact of natural and man-made disasters.

Give us a call today to schedule your Emergency Ready Program (847) 637-3445!

When storms or floods hit Arlington Heights, SERVPRO is ready!

9/27/2021 (Permalink)

Storm Damage Emergency Service 24/7 Storm Damage Emergency Service

The effects of a storm or a flood can be catastrophic! You need to act quickly, and you need a professional that has experience with storm damage. SERVPRO Arlington Heights Professionals have the training, equipment, and resources to manage any major disaster and can respond quickly to storm and flooding situations.

What do we provide?

  • 24 hour Emergency Service
  • Highly Trained Water Damage Specialists
  • Resources to Handle Storms and Disasters

Regardless of the Storm Damage, We Can Help! 

SERVPRO of Arlington Heights can handle any size disaster, regardless of the type of storm. Our Disaster Recovery Team can respond rapidly with additional resources during major storms and disasters.

  • Flooding caused by heavy rains
  • Tornadoes and wind damage
  • Ice and snowstorms

Have storm or flood damage? Call us at (847) 637-3445!

Hurricane Season 2021

9/13/2021 (Permalink)

Hurricane Season Have a plan and be prepared!

Hurricane season is upon us! Experts say that the hurricane season starts in May and lasts all the way until November on average. Each year is different. However, as on Friday September 10th, it has officially marked its peak of hurricane season for the Atlantic Basin. We have seen during this year there has been 13 named storms, and 5 of those reached a hurricane status and 3 of which became major hurricanes. Here is a list of the 13 hurricanes so far.. 

1. Ana: Formed near Bermuda on May 22nd

2. Bill: Formed off the East Coast on June 14th

3. Claudette: Formed in the northern Gulf of Mexico June 19th

4. Danny: Formed along the East Coast near Charleston, South Carolina on June 28th

5. Elsa: Formed in the central tropical Atlantic on July 1st

6. Fred: Formed in the eastern Caribbean on August 10th

7. Grace: Formed in the central tropical Atlantic on August 14th

8. Henri: Formed near Bermuda on August 16th

9. Ida: Formed south of Jamaica in the Caribbean on August 26th

10. Julian: Formed far out in the Atlantic on August 29th

11. Kate: Formed in the central, open Atlantic on August 30th

12. Larry: Formed in the far eastern Atlantic on September 1st

13. Mindy: Formed in the northeaster Gulf of Mexico on September 8th 

With the knowledge of knowing we have officially hit the peak of hurricane season, here are some tips on how to be prepared for a hurricane in your area.

- Make a plan: If evacuation is necessary, turn off all utilities and follow community disaster preparedness plans. Make sure you select a common meeting place for all family members. Also make sure you have an evacuation plan for your pets. 

- Secure the exterior: Trim any large trees and shrubs. Bring in all outside patio furniture, potted plants, bikes and toys inside. 

- Install storm shutters: These will protect your windows, doors and skylights with appropriate shutters or impact-resistant glass.

- Check wall hangings and art: Make sure all wall hangings are secure and take notes about your art collection and any existing damage. 

- Move your cars: Keep your cars to higher ground or park them in your garage against the garage doors. 

- Power up: Fill up your car's gas tank, make sure all cell phones are fully charged, test your generator and always have plenty of fuel ready in case the power goes out.

- Store important documents: Make sure to keep important documents, such as legal papers, birth certificates, marriage license, insurance policy information, and any valuables in a safety deposit box in the closet of your home. 

- Prep an emergency kit: You will need to gather any flashlights, portable radio, batteries, non-perishable food, bottled water, cash, blankets, toiletries and clothing. 

- Identify a shelter room: This area should be on the first floor in the central part of the house that has no windows. 

We here at SERVPRO understand that when disaster strikes, you don't know what will be left from the aftermath. We are always here to help with any mitigation or reconstruction services you may need!

National Preparedness Month

9/13/2021 (Permalink)

Emergency Ready Profile! Be prepared!

As a business owner, insurer or property manager, you are a leader in your community! Therefore, you have the opportunity to set an example to others around you. September is National Preparedness Month (NPM), and this year we are encouraging you all to join your community in preparing for emergencies and disasters. You can do so by leading the efforts to encourage your community to become more prepared as a whole. Disasters WILL HAPPEN, and not only do they devastate neighborhoods, but entire communities including local businesses of all sizes. 

As an employer in your community, having a business continuity plan can help protect your company. It can also maximize your chances of recovery after a disaster takes place. There are 3 simple steps to take. 

1. Plan to stay in business

2. Encourage your employees to become ready

3. Protect your investment

There are many supporting resources available that can begin to prepare your business for a disaster. We here at SERVPRO can help your business with our Emergency READY Profile (ERP). Here are some of the advantages of our ERP program.

- A no-cost assessment of your facility.

- A concise profile document that contains only the critical information needed in the event of an emergency.

- A guide to help you get back into your building following a disaster.

- Establishes your local SERVPRO franchise professional as your disaster mitigation and restoration provider.

- Identification of the line of command for authorizing work to begin.

- Provides facility details such as shut-off valve locations, priority areas, and priority contact information. 

Preparation is KEY to making it through any size disaster, whether it is a small water leak or a large fire. The best time to plan is not when the event happens, but well before it takes places. No one ever plans on a disaster, but you now can plan for it and be prepared. Call us today to set up your very on Emergency READY Profile!

Sewer back up!

9/13/2021 (Permalink)

Sewage back ups are very unfortunate events that can happen in any home or commercial property. What causes this type of water damage anyway?  Well, typically there are three main categories that a sewer back up happens: damaged sewer pipes, clogs, and tree roots in the sewer system.  Let's look at these three areas a bit closer. 

  • Clogging: Typically if you only have one area of your home that experiences a backup, like a tub or a sink, then there is typically a clog and can be fixed with cleaning the drain.  However, if you have the backup in several areas of your home, then there is a blockage at the main or the private that is causing the issue.   Unless the blockage is removed, the overflow will continue and will damage your entire home or business area.
  • Tree Roots:  The roots of large trees in the proximity of a sewer line can often cause severe problems. They can literally grow into the pipes and cause holes and blockages or they may wrap around the sewer line and crush it.
  • Damaged Sewer Lines: Older properties with older sewer lines that have not been upgraded can have broken or collapsed lines.  All the pipes and sewers in older homes were built using cast iron and clay which can wear off with time, get rusty, and easily break down. Present day plastic sewer lines cannot cause such problems simply because they don’t rust.

Sewage backups are not only hazardous to your health, but they can cause a great amount of structural damage to your home.  If you experience a sewage back up do not attempt to flush the toilet. Do not use harsh chemicals to attempt to clean out the drain.  This can actually cause more damage and make things worse.  Open your windows to let fresh air in.  It is also very important to keep pets and children away from the affected area.  However, the most important thing to do, is to call for professional help. We here at SERVPRO are always here to help!

Village Hall!

8/9/2021 (Permalink)

Village of Hillside Cleaning and sanitizing the Village of Hillside's community center!

With the summer upon us, we are starting to see communities begin to open back up after the devastating of COVID. For example, the Village of Hillside has started to allow their Summer Nights of Hillside to take part again after being shut down for almost 2 years! These summer nights consists of a Car Show, Marketplace, food tents and concert area. The Village of Hillside wanted to make sure they take the appropriate steps when it came to sanitizing and cleaning the areas for the community's safety. We where instructed to clean the Village Community Center which allowed vendors to go and promote their small businesses to the community of Hillside. The police trailer was set out for the band that would be performing that night, and we made sure they also had a case of SERVPRO water. We also sanitized the main lobby of the Village Hall that allowed anyone to come in and take flyers, or any questions they may have throughout the event! It was such a pleasure to not only be able to help out the community of Hillside, but to also get out and enjoy some good music, drinks and food with some pretty awesome people we met throughout the night. We are always here to help, and love to do our part when it comes to commercial buildings in the community. 

Tornado Watch: BE PREPARED!

8/9/2021 (Permalink)

TORNADO WATCH Have a plan!

There has been ANOTHER tornado watch that has been issued for northern Illinois throughout the afternoon and evening. The watch has been issued until 10PM tonight for over 17 counties in Illinois. Severe storms are possible across northern Illinois and northwest Indiana. There is an area-wide threat for damaging winds, large hail and a couple tornadoes. There will also be heavy rainfall and flooding that can go into overnight. The weather service advises having multiple ways to receive weather warnings. They are also suggesting to have a plan set in place with your family and friends. 

When it comes to making a plan for when disaster strikes, it is important to know which types of disasters could affect your area. Make sure to know how you will contact one another and reconnect if separated. Establish a family meeting place that's familiar and easy to find. Make sure to have the following..

1. A way to receive emergency alerts and warnings

2. Shelter plan

3. Evacuation route

4. Family/household communication plan

5. Update emergency preparedness kit

You will next want to consider specific needs in your household. Make sure to discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets or specific needs like operating medical equipment. Keep in mind some of these factors when developing your plan:

- different ages of members within your household

- responsibilities for assisting others

- locations frequented

- dietary needs

- medical needs including prescriptions and equipment

- disabilities or access and functional needs including devices and equipment

- languages spoken

- cultural and religious considerations 

- pets or service animals

- households with school-aged children

You can never be to prepared when it comes to natural disasters, so please make sure you have a plan in place for when one strikes! Remember that SERVPRO is always here to help to make it look "Like it never even happened." Stay safe!

Flood Warning!

8/9/2021 (Permalink)

Flooding Be prepared!

With the tornado watch in effective, we also see that there is a flood warning in effective as well. Here are some details on floods and how we can prepare for them, and what to do after they take place. 

Flood can happen anywhere, and without much of a notice.  According to “Just 6 inches of moving water can knock you down, and 1 foot of water can sweep your vehicle away.” Flood Watches and Flood Warnings are available to let you know what the weather is doing in your area.  On average, more deaths occur due to flooding each year than from any other severe weather related hazard.

First of all flood watches and flood warnings are two separate alerts to warn about the weather in your area.  A flood watch is to make you aware that conditions are possible for flooding.  A flood warning means you need to take action to keep yourself and your family safe. has some safety tips in case you are in an area where there is a flood warning. 

  • Move immediately to higher ground or stay on high ground.
  • Evacuate if directed.
  • Avoid walking or driving through flood waters. Turn Around, Don’t Drown! Just 6 inches of moving water can knock you down and 1 foot of water can sweep your vehicle away.

The water from a flood is only one of the risks.  Water and electricity do not mix.  In the event of a flood, downed power lines are also possible.  Stay away from all power lines.  Calling your local utility company is the only thing you should do in the event you see downed lines.  Your appliances, if they get wet, should also not be used until they have been inspected by a licenses electrician.  The fuse box in the house should be avoided as well as long as there is water in the home.

We may not be able to control weather conditions, but we can take all possible precautions to ensure our personal safety and protect our homes from severe damage. According to the following tips can help prepare you for a flood:

  • Find out how vulnerable your home is to flooding by determining the elevation of your property.
  • Evaluate your insurance coverage once a year to make sure your home is fully covered. As new construction grows in certain areas, more flood-plains are sometimes created.
  • If your home is in a flood-prone area, contact the National Flood Insurance program to learn what mitigation measures you can take in advance.
  • Contact your local emergency management agency to learn how to construct proper protective measures around your home.
  • If you live in a flood-prone area, keep these materials on hand: sandbags, plywood, lumber, plastic sheeting, trash bags, shovels, work boots and gloves.
  • Purchase a weather radio. These special, battery-operated radios cost as little as $20 and are available at many hardware and appliance stores and other retail outlets.
  • Put together a disaster survival kit. Keep the following supplies near at hand and put them in a water-tight container: flashlight with extra batteries, battery-powered radio and weather radio, first aid kit, medicines, eyeglasses, drinking water, non-perishable foods, change of clothes, cash and credit cards, and copies of all important papers.
  • Plan two evacuation routes in advance. Don’t wait until threatening weather conditions occur before trying to determine your route to safety. Be aware of streams, drainage channels and low areas in your region that are prone to flooding, so that your evacuation routes are not cut off.
  • Do not park your vehicle near streams or rivers, especially during threatening weather conditions.

SERVPRO of Arlington Heights/N. Prospect Heights wants you to stay safe first and foremost.  However, flooding happens, and we are here to help.  If you have flood damage in your home, call us at 847-637-3445 for all your water damage needs. 

Fire Safety Tips for Your Pets

7/12/2021 (Permalink)

Save Our Pets! Take action before an emergency takes place!

An emergency can happen at any moment, and you may never be able to fully prevent such events. However, you can prepare yourself and pets for when emergencies do take place. Here is a list of tips that will help your furry friends when a fire takes place. 

- Consider installing monitored smoke detectors! If you live in a fire-prone area, monitored smoke detectors are always a smart choice. This will help the firefighters get a notification, and can respond as quickly as possible. Even if you are not home. 

- Make sure to take note where your pets like to nap or hide. This is very important in event that needs evacuation in your home quickly. Remember that pets can be exponentially more difficult to round up if they sense stress. (Especially cats!) Practice crating your pets in advance to make it a positive experience. This will then help prevent them from running when you pull out their crate during any type of emergency. 

- You need to have an emergency plan, and practice escape routes with your pet. Make sure to include all members of the family in this plan. Also make sure they know what to do and where to go. 

- Have the phone number and address your local animal hospital handy. If your pet is injured, you will need to know where to take them for help ass quickly as possible. 

- Make sure to pet-proof your home. Ensure there are no areas where pets can start fires accidentally. This includes stove knobs, loose wires, candles, fireplaces and other potential hazards in your home. Never leave a pet unattended with a lit candle or fireplace.

- If you have to evacuate, make sure to take your pets with you whenever possible. If you leave them behind, they may become trapped or escape and then be exposed to numerous life threatening hazards. In advance, make sure to contact your veterinarian for a list of preferred boarding kennels and facilities. Also, ask your local animal shelter if they provide emergency shelter or foster care for pets. Identify hotels and motels that accept pets, and also ask friends and relatives in your area if they would be willing to take your pet in case of an emergency. 

- Get a rescue alert sticker! This easy to use sticker will let firefighters know that there are pets inside your home. Make sure it is visible, and we recommend placing it on or near your front door. This sign will include the types and number of pets in your home. 

We here at SERVPRO have teamed up with local fire departments and animal hospitals to provide people with these stickers! 

Disaster Plan for Your Business

7/8/2021 (Permalink)

Be prepared - image of people writing on desk Have a plan!

When it comes to owning a commercial business, you need to make sure you have a disaster plan in place. Natural disasters don't give you a warning to get out in time, and sometimes you only have minutes to act fast. One natural disaster that most people are not prepared for are earthquakes. Here are 6 steps to prepare you if an earthquake where to take place. 

1. Assess the Earthquake Risk of Your Building

You need to get a clear picture about your business' earthquake risk factors. You need to know how ready or NOT ready your business is. It is recommended that all businesses perform risk assessments that find the strong and weak points of your plan. You should also schedule a consultation with an experienced firm to elevate the structural integrity of the building. 

2. Create a Disaster Plan

These should be created and distributed to all of your employees beforehand. It is important to include ALL of you employees as you are developing a disaster plan. This way they if they notice any signs of an earthquake, they will know exactly what to do. Some of the things your disaster plan should include are:

- Contact information for all employees

- Communication plan

- Talk with employees with disabilities and make arrangements

- Hotline or text message system

- Schedule regular earthquake response drills to practice

- Emergency kit

- Safety checklist 

3. Identify Your Building's Potential Structural Issues

Every business is different, and there is no one-size-fits-all approach. You will need to evaluate every aspect of your business and make preparations that are unique to your building's property. You need to understand the risks and take specific actions to help prevent earthquake disasters for your business, and to also protect your staff. 

4. Bring in Expert Advisors

You can't afford to waste your time on hearsay or just anyone's word. Your business, life, and the lives of your employees and customers depends on doing things correctly and being truly prepared. Make sure you choose a reputable earthquake retrofitting contractor based on years of experience and high ranking results. This way it can translate to lives and business saved in those areas. 

5. Develop a Comprehensive Emergency Communications Plan

Keeping your business in business after an earthquake often depends on effective communication. Be sure you have a plan in place that takes everyone into account. This includes your employees, your customers and your suppliers. Make sure you set up a backup communications plan that enables you to keep lines of communication open, even if you are unable to access your building. Make sure you employees know who to contact before hand so they aren't calling people they shouldn't have to call. Maintain an emergency contact list with police, fire, ambulance, hospital and other emergency services that employees know how to access quickly. Also, have your insurance company and attorney's numbers in a secure place. 

6. After the Earthquake

Remember that it might not be readily apparent whether your building is safe after an earthquake takes place. There are usually aftershocks for hours and days afterward. Be sure to contact an experienced expert first for an earthquake damage safety assessment before you allow employees and customers back into the building.