Internship at SERVPRO
The company that I am interning for is SERVPRO of Elmhurst/Arlington Heights & N. Prospect/Lagrange Park & N. Riverside. The office location is located in Broadview IL, and the areas that are listed are the territories that our marketing team is allowed to market in. SERVPRO is a franchise that is owned and operated by personal owners. We have over 1,700 locations across the United States. Our company focuses on fire, water and mold restoration and mitigation for disasters that strike homes, buildings, businesses, etc. We are also currently doing cleaning and disinfecting for COVID-19 with our Vanquish product and fogging system. As far as what I do as an intern at SERVPRO, I work alongside the marketing and sales team. Our job is to go on daily routes around our territories and market SERVPRO to insurance agents, restaurants, hotels, churches, retail stores, etc. You name it, SERVPRO can help! However, one major struggle we are having during this time is not being able to go out on our daily routes to market and sell because of the current pandemic we are in. Therefore, all the team members are in the office and are brainstorming ideas on how to market SERVPRO from behind a computer screen. Some ideas we have come up with is marketing through social media. This is mainly my job because the other members don’t care for it, and I actually really like it. I have access to all the social media accounts like Instagram, Facebook, LinkedIn, Twitter, etc. Every day I come in and do daily posts on all the accounts in order to ensure we are getting the SERVPRO name out on the Internet more. Especially now since everyone is at home with the stay-at-home order in place, they are constantly on their smart devices. I also have been doing blog entries on the SERVPRONet website about my internship here at SERVPRO. SERVPRONet is a personal website for SERVPRO employees to access that has updated news for everyone, marketing tools, sales techniques, and so on. I also have been attending weekly WebEx meetings with the SERVPRO marketing headquarters with all different SERVPRO franchises across the country. They show us helpful tools to use while being stuck at home or in the office. Another major event that our company has been doing is free cleaning and disinfecting for our first responders. Our team members have been going out and doing cleaning and disinfecting to the vehicles and offices of police and fire departments in our territories. This has given our company major recognition on social media websites, and we are even building relationships that we didn’t have before. I love what I do here at SERVPRO and I have learned so many different techniques about marketing and sales that I never knew before. This has given me so much more confidence when approaching new people, and building up my relationship skills. I have developed a different side of professionalism that I didn’t know I had before, and it is truly amazing to see the growth I have gained because of SERVPRO. The employees I work with treat everyone like family, and it is very welcoming when you walk in the door every day. I always have a smile on my face when I enter in the morning, and then when I leave in the afternoon. I love coming to work every day, and that is exactly how it should be. Thank you SERVPRO for letting be on this internship journey with your company!