Recent Why SERVPRO Posts

Cleaning & Disinfecting for COVID-19

4/1/2020 (Permalink)

ServprOxide This is the product that we use for cleaning and disinfecting. We want to help do our part by stopping the spread of the virus!

Hello,

We have been out servicing 911 call centers, trucks, distribution warehouses and distribution offices that are keeping our stores stocked with supplies and know that our Police and Fire Departments also need to be out to protect our communities but also need to stay free from a spread of the SARS-CoV-2” COVID-19 .   

We here at SERVPRO wanted to let you all know that we are currently are open to help combat the spread of the virus.  SERVPRO, with direction from the CDC have put together protocol to deal with “SARS-CoV-2” COVID-19 pro-actively (pre-positive test) and reactively (post-positive test).

These general guidelines are broad in scope and are not-specific protocols. Any protocols from federal, state, local agencies, or an industrial hygienist would supersede these guidelines. A CAT system has been designed for the different calls as it relates to “SARS-CoV-2” COVID-19.

CAT1: Proactive cleaning only CAT2: Person under investigation (PUI) or possible exposure CAT3: Confirmed, positive case

The protocol for CAT 1 is attached along with the SDS sheets, Chemical information, approval forms and rates for the services. We know that it is ever changing at a rapid rate and is very volatile. If you are in need of any services please reach out to us and we will do our best to help answer any questions or perform any work.

CAT 2 and CAT 3 – Protocol:

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus (named “SARS-CoV-2”) that was first detected in Wuhan City, Hubei Province, China, and spread to dozens of countries throughout the world. This is an emerging, rapidly evolving situation and the CDC will provide updated information as it becomes available, in-addition to updated guidance.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility

Timing and location of cleaning and disinfection of surfaces

  • At a school, daycare center, office, or other facility that does not house people overnight:
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • Cleaning staff should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
  • At a facility that does house people overnight:
    • Follow Interim Guidance for US Institutions of Higher Education on working with state and local health officials to isolate ill persons and provide temporary housing as needed.
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • In areas where ill persons are being housed in isolation, follow Interim Guidance for Environmental Cleaning and Disinfection for U.S. Households with Suspected or Confirmed Coronavirus Disease 2019. This includes focusing on cleaning and disinfecting common areas where staff/others providing services may come into contact with ill persons, but reducing cleaning and disinfection of bedrooms/bathrooms used by ill persons to as needed.
    • In areas where ill persons have visited or used, continue routine cleaning and disinfection as in this guidance.

How to Clean and Disinfect

Surfaces

  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
    • Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water or
    • 4 teaspoons bleach per quart of water
    • Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
    • For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
    • If the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely.
    • Otherwise, use products with the EPA-approved emerging viral pathogens claims (examples at this link) that are suitable for porous surfaces

Thank you for your time and stay safe.

We are still open!

4/1/2020 (Permalink)

Here to Help We are still open during this pandemic, and want to help our customers with whatever they may need.

SERVPRO of Elmhurst provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Elmhurst. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call SERVPRO of Elmhurst 630-758-1701

Residential Services

Whether your Elmhurst home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Elmhurst commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. When the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

What To Know About Pretesting and Your Insurance Claim

1/22/2020 (Permalink)

Thermal Camera Uncovering Water Damaged Ceiling The process of pretesting is used to determine which items have suffered damage and how much

What To Know About Pretesting and Your Insurance Claim

After a fire at your Prospect Heights, IL, business, you may contact your local SERVPRO for restoration. These professionals have the tools necessary to not only perform cleanup and make repairs but can work with your insurance agent on the insurance claim as well. There are several steps to the process, but the most confusing might be pretesting. Here’s what you might want to know.

1. It can Save Cleaning Time

The testing process involves using a chemical sponger to gently swab each surface. The sponge then reacts showing if the items has suffered soot or smoke damage. This process allows the restoration crew to quickly assess the area, and helps ensure that they are cleaning or restoring the items that need it, without using up time working on objects that are undamaged.

2. It Determines if an Item Can Be Restored

Another of the benefits of pretesting is that this process can help determine restoration ability of the damaged items. Items may have suffered less damage than they first appeared to have, meaning that as the items are tested they can be set aside for restoration rather than replaced.

3. It Can Save You Money

Not only can this process save on cleaning time, but it can save you money as well. Because testing allows the restoration team to determine what items can be restored, you may find you have far fewer things to replace than first anticipated. The savings from this could make a difference to your business. The process can also cut down on the time it takes to go through everything. This may also save you money as it means the cleanup task can be completed that much sooner, allowing you to get back to business operations.
The process of pretesting is used to determine which items have suffered damage and how much. This allows the restoration team to quickly determine if an item needs cleaning, can be restored or should be replaced. Not only can this save time on cleaning, but the more items that can be restored the more money you save as well.

Continuing Education Classes

1/16/2020 (Permalink)

SERVPRO Logo. Let me be your stranger for Continuing Education Classes

Every day that we are here on the earth we are learning something new and exciting, BUT………………..

Are we being taught the truth?

How do we know we are being taught the truth?  How do we know that the person teaching us really understands and has grasped the information they are teaching?  How do we know it is just not an opinion? Where did the information come from?  When you really think about it, everything we learn comes from a stranger.  I fully understand that we learn from our parents but they are strangers by definition.

stran·ger

/'stranj?r/

noun

  • 1.a person whom one does not know or with whom one is not familiar: "don't talk to strangers"

We are taught as children don’t talk to strangers but...

Everyone we come in contact with is a stranger.

I know it is hard to grasp as a concept but it is the truth.  When you are born you are put in front of people you have never met.  People that you have to trust or you will not make it another day.  People that you are taught to call mom or dad or mama or papa etc.  People are to feel comfortable with or trust for one reason or another. 

Let me be your stranger for Continuing Education Classes

If you need to take Continuing Education Classes and don’t want to just be a space bar pushing zombie.  Sign-up for one of the classes I offer.  I will tell you it is a lot better than a sharp stick in the eye.  Hope to see you in class.

Saving Electronics After a Fire

12/31/2019 (Permalink)

Burned computer Burned computer after fire damage in a Prospect Heights, IL business

Tips On Saving Your Electronics

When it comes to your business, an electrical fire can be devastating. The flames, heat and smoke can damage nearly everything. Smoke damage can affect the computers that hold sensitive data and the appliances that help your business run. Firefighting attempts may douse electronics with extinguishing agents. If you have experienced a fire at your Prospect Heights, IL, business, here are some tips for saving your electronics.

1. Disconnect

Due to the possibility of water exposure, ensure that all electronics are unplugged after an emergency. Several variables can come into play regarding the damage to electrical systems during a fire. The extent of the destruction can vary depending on where the device was located at the time as well as if any of its circuitry was exposed and how high the heat levels rose. Many devices use a small amount of power to maintain internal memory, even when they are switched off, so be sure to fully and safely disconnect them.

2. Inspect

If handled properly, many electronics have a high recovery rate after an electrical fire. You should contact professionals with specialized fire and water damage restoration training to complete this. Experts in emergency restoration services will be able to remove your electronic devices from your damaged property to a clean, safe environment. This will allow for an assessment of fire, water, and smoke damage. After the inspection, the team can develop a restoration project for your items, such as a specialized computer cleanup plan.

3. Restore or Replace

After inspection, the professionals will determine whether restoration is possible or if you need to replace your electronics. Items that can be salvaged require expert drying and cleaning to remove soot, magnetic charge and black film. Items that cannot be saved may be replaceable under your warranty, so be sure to check your records.
An electrical fire can happen suddenly and take you by surprise. Be sure to know how to handle this situation, and learn about saving electronics for your business.

3 Ways To Rid Your Bathroom of Mold

11/27/2019 (Permalink)

White vinegar on the wooden table top White vinegar is an anti-fungal powerhouse, as is the common cleaner Borax

Tips For How To Handle Shower Mold In Your Bathroom

If you've ever had to deal with mold in your Arlington Heights, IL, home, you know it can be a lot of work to get rid of. Black mold thrives in places where moisture is trapped, and this often means your bathroom and shower are prime locations due to the high humidity levels. Mold can grow on shower walls and ceilings, in grout and drains, and even on your shower curtain. If you're facing shower mold in your bathroom, here are some tips for how to handle the situation.

Keep it clean. White vinegar is an anti-fungal powerhouse, as is the common cleaner Borax. You can use a solution of either of these to start killing mold, and they will help inhibit additional growth. Addressing any mold as soon as you spot it is an important first step.

Contact a professional service. Black mold growth that is harder to locate likely requires the expertise of trained mold remediation specialists. Since it can live behind shower tiles or under shower fittings and fixtures, contacting an expert can save you a lot of trouble. They have the equipment and expertise to correctly inspect and assess your shower mold issue and create a mold remediation plan that works effectively.

Keep moisture levels low. One of the best ways to prevent moldy spots from growing in your bathroom is to remove the source. Take steps to limit excess water and humidity in your bathroom, since mold loves them. Check that water has ways to drain properly and use ventilation so moisture can escape.

Remember, it's not a crisis if you find shower mold in your home - but you should take care of it as soon as possible to limit mold damage. Use these tips, and call a professional team when in doubt of the severity. You won't regret the decision to take mold cleanup for your home seriously.

SERVPRO of Arlington Heights/Prospect Heights can help you with Sewage Damage

3/26/2019 (Permalink)

Sewage Damage clean up in a Propect Heights, IL basement.

SERVPRO of Arlington Heights/Prospect Heights provides a variety of clean up services, one of them being sewage clean ups.

This picture is of a recent sewage damage clean up in a customer's basement in a Prospect Heights, IL home. It shows what the walls look like after our technicians cut 2 feet of drywall so as to remove the affected portion of the walls.

If you are a home owner or a property manager and have had this happen to your home or any of your properties, why not give our office a call at 847-637-3445 to help with the clean up?

We have the experience

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to handle this and many other clean up situations. Browse our website for more details of our clean up services.

Water damaged home in Arlington Heights

3/26/2019 (Permalink)

Our technicians hauled out all of the customer's belongings from the basement to the garage.

SERVPRO of Arlington Heights/Prospect Heights specializes in the cleanup of flooded basements.

With all the recent rain, we were called out to assist our customer in Arlington Heights, IL, when her basement flooded with a foot of water! As a result our technicians needed to haul out all of the items from the basement to the garage so that we could pump out the water and dry her basement out!

If you are a home owner, a business owner or a property manager that experiences a water damage due to the current rain, why not give our office a call at 847-637-3445 to help with the clean up?

We are a highly trained team that can quickly respond 

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to perform the necessary clean up and to make your situation seem “Like it never even happened.” Browse our website for more details on our other types of services.

Commercial Water Damage in Arlington Heights

3/26/2019 (Permalink)

Water Damage clean up in a local office in Arlington Heights, IL.

SERVPRO of Arlington Heights/Prospect Heights services are not only for residential properties but are also for commercial properties.

This picture is of a recent water damage clean up in Arlington Heights, IL, where some of the doctors’ offices became affected when water from the outside seeped in flooding their offices and their hallways. Several pieces of drying equipment were necessary to dry out the affected portions of the building.

If you are a business owner or a property manager and have had this happen to your place of business or any of your properties, why not give our office a call at 847-637-3445 to help with the clean up?

Commercial Building Cleaning Services

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to handle this and many other cleaning situations. Browse our website for more details of our clean up services.

How Can Your Business Recover After a Major Emergency?

3/25/2019 (Permalink)

Flooding can invade your office building and cause serious damage.

How Can Your Business Recover After A Major Emergency?

Most businesses in Arlington Heights, IL can go about their operation every day with little or no worry about emergencies or incidents with floods or other water damage. In some cases, you may experience minor issues that require little interruption to your work. However, if you’re on the unfortunate end of catastrophic loss following a serious emergency, you need help from a professional team of cleanup and restoration experts. The best crews can get you back to work even in the grimmest scenarios.

The Potential Problems

Flooding can invade your office building and cause serious damage. This can happen gradually over a long period, or it can come swiftly with a storm or other weather-related phenomenon. The results can be disastrous.

  • Damage to electronic equipment
  • Damage to or destruction of documents, books, photographs or other materials
  • Structural damage
  • Damage to furniture or workstations

The Pros to the Rescue

In the worst scenarios, you may lose hope that you can recover or restore your materials. But you can have peace of mind knowing that the best emergency cleanup and mitigation companies have the skills, experience, expertise, and equipment to get your business back on track, even if you’ve experienced catastrophic loss. Plus, in the most widespread emergency situations, the national office will deploy more resources to your location.

How Do They Do It?

Recovering after storm damage is no easy feat, but cleanup specialists are up to the challenge. To begin with, the team will respond promptly, usually within a few hours of your call. Before you know it, a trained technician will be on hand to assess the extent of the damage and to come up with a repair plan for you. The team employs the most skilled specialists in the industry. Every member uses commercial-grade equipment to thoroughly remove all water, dry affected areas, and restore and replace what was lost or damaged.

Now that you know a trustworthy emergency response and cleanup team is available, you should have more confidence following a disaster. Your business doesn’t have to be down long when you get the right team on the job.

For Immediate Service in Arlington Heights or Prospect Heights, Call SERVPRO

3/20/2019 (Permalink)

SERVPRO of Arlington Heights/Prospect Heights provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Arlington Heights or Prospect Heights. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Have Questions? Call Us 24/7 – 847-637-3445

Residential Services

Whether your Arlington Heights or Prospect Heights home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Arlington Heights or Prospect Heights commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Faster to your Arlington Heights Water Damage Event

3/20/2019 (Permalink)

Flooding in an Arlington Heights School.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Arlington Heights/Prospect Heights. provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Arlington Heights/Prospect Heights. arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 847-637-3445

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Arlington Heights/Prospect Heights

SERVPRO of Arlington Heights/Prospect Heights specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Carpet Cleaning in Prospect Heights

3/20/2019 (Permalink)

Our technicians use hot water extraction to remove the dirt in the carpet.

SERVPRO provides many services such as carpet cleaning.

Our carpet cleaning services are not only for residential properties but also for commercial properties. This picture shows the carpet cleaning method we use which is always hot water extraction. This type of cleaning method coupled with our proprietary cleaning products help remove the dirt and grime from the carpeting.

If you are a home owner, a business owner or a property manager that needs carpet cleaning, why not give our office a call at 847-637-3445 to help with the carpet cleaning?

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to make your carpets look fresh and clean again as well as smell good!

Browse our website for more details on our other types of our cleaning services.